IT Services – Request for Proposals 2025
Organization: Ukrainian Canadian Congress
City: Any
Application Deadline: March 31, 2025
2025 Request for Proposals (RFP) – IT Services
The Ukrainian Canadian Congress (UCC) brings together under one umbrella all the national, provincial and local Ukrainian Canadian organizations. Together with its member organizations, the UCC has been leading, coordinating and representing the interests of one of Canada’s largest ethnic communities (1.4 million) since 1940 and has been instrumental in shaping Canada’s social, economic and political landscape.
The UCC is seeking proposals from qualified IT service providers to support and maintain our equipment, ensure data security, and provide reliable backup solutions.
Issued by: Ukrainian Canadian Congress (UCC)
Scope of Work
1. Support for IT Issues
– Maintenance Plan: Proposals should outline monthly service packages covering the full year and include all additional costs that might occur outside the agreed scope.
– Retainer Fee: Specify if there is a minimum monthly retainer fee.
– Scope of Services: Clearly define what services are included and excluded.
– Support Hours: Specify hours of operation for support services.
– After-Hours Support: Detail costs, availability, and response times for services outside standard hours.
– Service Level Agreement (SLA): Include expected response and resolution timelines.
2. Email Management
– Outline the costs associated with email backup and maintenance.
– Describe the process for data recovery if needed.
3. Monitoring and Security
– Detail security precautions to protect UCC’s data and infrastructure (anti-virus, anti-malware, spam protection, firewall).
– Describe proactive maintenance strategies, including software updates, patch management, and risk mitigation processes.
Equipment Overview
– Current Equipment: 9 laptops (UCC owns all equipment; no leasing is required).
Proposal Requirements
Interested vendors must submit a proposal including the following:
- Company Information
- Company name, address, and contact details
- Overview of company expertise in IT Services
- Portfolio and Experience
- Examples of previous work, particularly in the event or non-profit sector
- Detailed Budget
- Breakdown of costs in alignment with the provided budget
Submission Guidelines
- All proposals must be submitted by March 31st, 2025
- Send proposals electronically to nationaloffice@ucc.ca
- Subject line: “Proposal Submission IT Services – UCC”
- For any questions or clarifications, please contact nationaloffice@ucc.ca
We look forward to receiving your proposals and working together!
